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The 4 P's in Creating Loyal Customers
Video course with post-test
It's easy to make the mistake of assuming that customer service is all about happy employees delivering smiling service. Certainly, friendly extra-mile service is absolutely a requirement, but that alone isn't enough. People are just one of the Ps required. This program details the three building blocks and the "mortar" that holds them together…four Ps that are essential for supermarkets to drive cust
Active Listening
Video course with post-test
“You’re not listening!” “You didn’t hear me!” “What …?” Listening is more than just hearing what is being said to you. Active listening requires you to not only pay attention, but to also focus on what’s important. This program teaches a five-step listening process that will help you make sure you are hearing what you need to hear, and taking actio
Adapting for DISC Styles
Video course with post-test
Advanced negotiators know how to mediate their own personality style depending upon the other party. For those new to the DISC model, this program provides a quick overview of the four styles. The program then moves right into how to adapt your negotiating approach when dealing with each style. Style information covers personal characteristics by style, wins by style, and negotiating compatibility by style
Advanced Key Account Selling
Video course with post-test
This is a complilation item which contains other items ... see the items below for the details and contents of this course.
Aerial Lift
Video course with post-test
Age Discrimination in Employment Act
Video course with post-test
The Age Discrimination Act is predicted to become the basis for increased litigation in the American workplace as baby boomers age. Can you fire someone over 40? Will you lose a lawsuit if you do? You owe it to yourself to understand this law.
Alcohol Abuse in the Workplace
Video course with post-test
This is a complilation item which contains other items ... see the items below for the details and contents of this course.
Americans with Disabilities Act (Updated June 2009)
Video course with post-test
An important and often times confusing employment law is the Americans with Disabilities Act (ADA). The law, originally passed in 1990, was recently amended. This course will help explain both the original act and the ADA Amendments Act of 2008.
Analyzing Poor Performers
Video course with post-test
If every one of your employees does 100% of their job…up to standard…100% of the time, then you don’t need this course. However, surveys from supervisors show that even they estimate that no more than half their people regularly do all their job well every day and, more importantly, that they don’t know what to do about it. This class teaches managers how to diagnose performance probl
Analyzing the Upcoming Negotiation
Video course with post-test
It’s all about the “five Ps” … proper preparation prevents poor performance. You never want to go into a negotiation with TLI (too little information.) This program is the first of three discussing preparation, and helps you identify questions you should ask and information you need before you can create a plan.
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