Item is a video chapter of Assert yourself: learning to be assertive .
Sarah asks Daisy if she can cover a shift. Daisy is unable to and with Kris' guidance he demonstrates how Daisy can avoid being submissive and aggressive in her response to Sarah. Sarah is also made to understand by Kris- interaction on how to respond assertively to Daisy's rejection to her request. They are both guided on communicating to each other as equals; and the benefits in doing so.
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