Item is a video chapter of Assert yourself: learning to be assertive .
When asking for a task you still need to establish their bottom line. Sue asks Marcus is he has finished the catalogue. Marcus snaps back that he has too much to do. Sue acknowledges his response and asks if any of the tasks he is doing is more important than the catalogue; and if the tasks he is doing will miss a deadline if he completes the catalogue instead. Once Sue understood Marcus' position she was able to establish his bottom line.
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