An important and often times confusing employment law is the Americans with Disabilities Act (ADA). The law, originally passed in 1990, was recently amended. This course will help explain both the original act and the ADA Amendments Act of 2008.

Bloodborne Pathogens are infectious materials found in blood and other bodily fluids that cause disease in humans. Summit's Video training program, Bloodborne Pathogens: Universal Precautions will keep workers informed about situations where infections from blood and other body fluids are a risk factor. This program uses real life scenarios, on-site footage, and high-end animation to provide employee's with the knowledge and training necessary to protect themselves and their co-workers. No matter the occupation, the risk of encountering bloodborne pathogens is present. Teach your workers the hazards of bloodborne pathogens and how to reduce the risk of exposure. This program covers: What bloodborne pathogens are Diseases that could be transmitted Potential exposure routes How to protect yourself What to do if exposure does occur

We give feedback day-in day-out, with our team and with our peers. Giving and receiving feedback happens all the time. Whether it’s a formal performance review, a coaching opportunity, or just ‘catching up’ by the coffee machine, feedback oils the process of managing people. An emotionally aware approach helps make the feedback process effective. Giving Feedback provides a simple model for formal and informal feedback, and a demonstration of an emotionally intelligent approach. Made with the Hay Group and based upon its Emotional Competence Inventory, the video provides realistic 'good' and 'bad' feedback scenarios and an on-screen commentary and introduction to EI. Key Learning Points setting and sharing an agreed agenda> exploring and establishing facts making and testing hypotheses considering options and agreeing next steps. Subject areas four part model for giving feedback framework of emotional intelligence competencies emotionally competent feedback Who for managers and team leaders at all levels team members coaches and mentors trainers and consultants Style engaging mix of four realistic dramatised examples of good and bad practice with introduction and commentary detailed session notes and resources for group training workbook for self-study and use in group sessions Contents Video (35 mins) - introduction (6 mins) - feedback in practice (14 mins) - commentary (13 mins) Facilitator’s Guide with presentation materials Workbook with questionnaire

For the first time in history, there are four generations in the workplace at the same time. Each of these age groups has different expectations and different demands, and employers who cannot recognize these will lose their best employees and see their workplaces in turmoil. In this scenario-based sequel to the best-seller Mixing Four Generations in the Workplace, Cam Marston helps supervisors and managers learn the techniques needed to handle cross-generational communications problems, avoid conflict, and maximize performance. This program will teach you how to "Gen-Flex" or move into another generation's comfort zone. Do you remember the golden rule, "Do unto others as you would have them do unto you?" The golden rule would be great if we were all the same generation. But because people are different they need to be treated differently. This is the basis for what we call Gen-Flexing, operating in another generation's world. Treat them as they want to be treated. Gen-Flex out your comfort zone into theirs. Learning Objectives By the end of this program, participants will be able to: Describe the characteristics, attitudes, and values of each generation Identify specific actions a manager can take to coach, motivate, and get results from each generation Determine how your management approach may need to change when coaching, managing and retaining employees of different generations Discover ways to Gen-Flex™ in order to solve generational problems in the workplace

The aim To enable people to organize and chair meetings that are more effective and more motivating for those who attend.About the program Meetings, bloody meetings is the best-selling video that defines the five disciplines that transform a gathering into a professionally run business meeting. In a nightmarish court, a cynical manager is found guilty of failing to prepare himself and inform others of what a meeting was about (even omitting to invite all the relevant people); failure to plan the agenda; failure to control the discussion and failure to record the decisions. The judge demonstrates how the rules for running a meeting parallel those of a court and the chaos that would result if he ran his court in the same way. The nightmare is so vivid that the guilty-as-charged manager resolves to apply the rules - as will your organization's staff when they view this very humorous, sharply observed parable.The benefits -Suitable for all staff who might be expected to organize and run meetings -Key learning points are dealt with in clearly-defined segments that can be reviewed and discussed -The combination of a realistic business meeting and nightmare court makes it easy to understand the problems and the solutions -Humorous content engages people's attention and aids learningRelated training issues: Project management Leadership and motivation TeamworkInformation: A Video Arts production featuring John Cleese, Robert Hardy and Jeremy Childs. Release date: 1993

Generation conflict costs billions of dollars in lost productivity to organizations like yours worldwide - not to mention the incalculable effects on motivation and morale. Now there's help with generational expert Cam Marston's new DVD course, Mixing Four Generations in the Workplace. This program will educate and stimulate positive interaction among your people. It will also dramatically reduce workplace conflict and provide managers and supervisors with strategies for dealing with recruiting, retaining, and motivating, using the generational differences in a positive way. Key Learning Points: Generational context is not about age, but common experiences. Acknowledge your team's expectations, not just your own. Different is neither right nor wrong, just different. Age-ism is the death of any coaching strategy. Generational understanding does not take the place of concern for the individual. Different generations care about different approaches to the same problem. Technology is not universal - assess your team members' affinity level before making communication assumptions.

Finally, a video that shows the viewer exactly how to respond in moments of diversity-related tension! No blame, no guilt, no conflict ' just practical, specific skills that can be immediately applied in the workplace. OUCH! Learning Objectives: Understand the impact of stereotypes and biased statements, even when casually said. Identify the most common reasons people sit silent in the face of bias and stereotypes. Enhance skills for speaking up against stereotypes without blame or guilt. Why is OUCH! important? Staying silent in the face of demeaning comments, stereotypes or bias allows these attitudes and behaviors to thrive. This undermines our ability to create an inclusive workplace where all employees are welcomed, treated with respect and able to do their best work. Yet, most employees and leaders who want to speak up don't know how. So, we say nothing. What does OUCH! do? In a unique and powerful way, viewers will experience the impact of stereotypical comments, explore why people don't speak up against stereotypes and other biased behaviors, and learn six techniques for speaking up without blame or guilt.